Testing Fee Changes

    As of July 1, 2024, Utah's certified nursing assistant knowledge exam fees will be raised to $55. Skills exam fees will remain at the current rate of $55.

    Total testing fees will become $110.

Frequently Asked Questions

State Testing

Am I able to reschedule my test?

Rescheduling or cancelling your testing appointments must be completed at least 1 full business day prior to your scheduled testing appointment. Any changes to your testing appointments can be completed through your TMU account prior to that time.

If you fail to arrive at for your scheduled testing appointment, you will be considered a no-show and will forfeit your testing fee. Each testing site is run independently and they are the only ones that can release you from any no-show you may receive. For many testing sites, arriving 10 minutes past the start of your testing appointment will be considered a no-show.

If you need assistance with your testing appointment, contact either the testing site where your test is scheduled or email UNAR staff at office@utahcnaregistry.com. Include your full name and date of birth in all communications.

Click here for Testing Site Information

Can I have my cell phone or smart watch during testing?

Absolutely not. Having your cell phone out or smart watch in view is considered cheating and you will be denied certification.

How long do I have to test?

You are strongly encouraged to complete your testing within 90 days of completing your training program. Studies show success rates decline for testing candidates who postpone testing.

You have up to 1 full year from your training completion date to test. If more than 1 year has passed since your training completion, you will not be eligible to test.

Extensions are not given to this 1-year time frame for any reason.

How long do I have to wait to reschedule if I fail my test?

There is no waiting period before you can reschedule if you fail either your manual skills exam or written knowledge exam. We do recommend that you give yourself enough time to review your testing details to see what you missed and, if needed, some time to study.

Click here for UNAR's State Certification Exam Guide

I have passed both my exams. Do I get a certificate or some other proof of certification?

Once you have passed both your exams, an official state certificate with wallet card will be mailed out to you at the address in your TMU account.

If your certificate is returned to UNAR as non-deliverable or if there is a change to your address after your certificate has been mailed out, you will need to submit a Duplicate Certificate Application and pay the appropriate fee before we will send out another certificate.

You are also able to print an official certificate verification page by visiting our on-line registry at ut.tmutest.com

 

Click here for the Duplicate Certificate Application

What are the ID requirements?

A current, valid, photo ID must be presented at the time of testing and must be the original ID. (Photo, fax, or digital copies will not be accepted.) The first and last name on your ID must match the first and last name in your TMU account. ID must have an expiration date and must be current. For acceptable forms of ID see the UNAR State Certification Exam Guide.

If you need to change your name, fill out and submit our Name Change Application, making sure to include the required documentation. All name changes must be requested at least 3 days prior to any testing appointment.

Click here for the UNAR State Certification Exam Guide

Click here for the Name Change Application

What can I do if I don't agree with my testing results?

If you believe your manual skills exam was scored inaccurately, you may request a review of your exam by submitting a completed Skills Exam Results Review Form within 14 days of your testing event. Your test results will be reviewed by the UNAR State Skills Specialist, and you will be notified of the decision by email.

Once you submit a Skills Exam Results Review Formdo not repay or reschedule another manual skills exam until after you receive the results of your review.

There is no method of challenging your written knowledge exam.

Click here for the Skills Exam Results Review Form

What do I do if I fail a test?

You have 3 attempts to pass the written knowledge exam and 3 attempts to pass the manual skills exam. While there is no waiting period between when you can retest, we strongly encourage test candidates to review the test details in their TMU accounts and spend some time studying what they missed.

Once you have paid your retest fee through your TMU account, you will be able to reschedule your testing appointment. You are given 1 year from your program completion date to complete your testing, including any retesting.

No extensions are given to this time frame.

What if English is my second language?

The official version of the written knowledge exam is the English version. Translation dictionaries are allowed but must be checked by the testing site staff to assure that no definitions are included in the dictionary and that it is not a source of handwritten text or materials that could be used in violation of the UNAR Cheating Policy.

Use of a translation dictionary is at the testing candidate's own discretion. UNAR makes no warranty of any kind, either expressed or implied, as to the accuracy, reliability, or correctness of any translation made from English to any other language by a translation dictionary.

Third party online translation software or other tools are not allowed. Use by test candidate of any written, audio, or video material or any other mechanism not specifically authorized during the examination for the purpose of assisting a test candidate in the examination will be considered cheating. 

Copies of the Cheating Policy and Translation Policy can be found  on our website https://www.utahcnaregistry.com

 

Click here for the Cheating Policy

Click here for the Translation Policy

What if I need special ADA accommodations?

Accommodations for either exam may be requested by completing the ADA Accommodations Request form. The completed form and supporting documentation should be submitted to the UNAR Director as directed on the form.

An audio version of the written knowledge exam is available to all students and is not considered an ADA accommodation. Audio can be requested through your TMU account under "Your Profile" information. If assistance is needed, contact either your program instructor or UNAR staff at office@utahcnaregistry.com.

All accommodations must be requested and set up before scheduling your testing appointments.

Click here for the ADA Accommodations Request form

What score is considered passing?

To pass the written knowledge exam, you must receive a minimum score of 75%. This means you must answer a minimum of 57 questions correctly. You have up to 2 hours to complete the exam.

In order to pass the manual skills exam you will be expected to perform 5 random skills. You must receive a minimum score of 80% for each skill performed along with 100% of key steps and complete testing within 45 minutes.

State testing can only be taken at a UNAR approved testing site and cannot be taken on-line.

What should I know about test security?

We have a zero-tolerance cheating policy. Cheating will result in dismissal from the current exam and/or denial of any further testing or certification. Cheating includes but is not limited to;

  • Recording any portion of any exam including, but not limited to, audio, video, written, or electronic recordings.
  • Communication between test candidates inside of the examination room or testing site during the course of the examination.
  • Communication about the examination with anyone outside of the examination room or testing site during the the examination.
  • Copying another test candidate's answers or looking at another test candidate's exam while an examination is in progress.
  • Permitting anyone to copy answers to the examination.
  • Substitution of any other individual acting as the test candidate in the place of the test candidate during the competency exams.
  • Use by test candidate of any written, audio, or video material or any other mechanism not specifically authorized during the examination for the purpose of assisting a test candidate in the examination.
  • Obtaining, using, buying, selling, possession of, or having access to, a copy of the examination prior to administration of the examination.
  • Gaining or attempting to gain access to the exam through any fraudulent means.
  • Visible possession of a cell phone or other electronic devices.

Click here to see UNAR's full Cheating Policy-State Competency Exams

When do I receive the results of my tests?

The results of your written knowledge exam will be released in your TMU account on the day you took your exam at 6:00 pm Monday-Friday. If you complete your written knowledge exam after 6:00 pm, your results will become available after 6:00 pm the following business day. If it has been more than 2 business days and you do not have your results, email UNAR staff at office@utahcnaregistry.com. Make sure to include your full name, date of birth, date of testing, and testing site.

The results of your manual skill exam will be released in your TMU account on the day you took your exam at 6:00 pm Monday-Friday. If you complete your manual skill exam after 6:00 pm, your results will become available after 6:00 pm the following business day.

UNAR staff must score each manual skill exam before the results can be released. Our office closes at 4:00 pm Monday-Thursday and at 3:00 pm on Friday. Our staff will attempt to score all exams before close of business each day; however, this may affect the day and time your results are released. UNAR staff cannot release testing results over the phone or by email.

If it has been more than 3 business days and you do not have your results, email UNAR staff at office@utahcnaregistry.com. Make sure to include your full name, date of birth, date of testing, and testing site.

Where can I find a list of your testing sites?

UNAR partners with testing sites throughout the state of Utah. Each testing site is run independently and sets their own testing schedules.

UNAR's Testing Site Information can be found on the home page and scheduling page of your TMU account. This information can also be found on our website by following the link below.

Click here for Test Site Locations

Where do I test to become certified?

There are multiple testing sites across Utah. Once you have paid your testing fees through your TMU account, you will be able to schedule your testing appointments. The scheduling feature will show you all available dates and times that are currently available at each testing site.

These dates can change frequently as testing candidates schedule out of testing events or as testing sites add new events.

Training Programs in Utah

Can I become certified without taking a training program?

Nursing Students:  If you are a nursing student who has completed the course, Fundamentals of Nursing, within the past 2 years, you are eligible to apply to take Utah's CNA knowledge and manual skills exams. You will need to fill out and submit our Nursing Student Waiver Application

In addition, you will need to contact your nursing school or a third party national clearing house and request that your official transcript be emailed to UNAR at office@utahcnaregistry.com. Applicants cannot email their transcript to our office as they would be considered unofficial transcripts and would be denied. Official transcripts must be received via email within 3 weeks of submitting your application.

Nursing students are given 1 year and 3 attempts to pass both the knowledge and manual skills portions of the exam. If you are unable to pass either test, you will need to complete a UNAR approved NATCEP program. No extensions are given to this 1 year time frame.

RN's:  If you are a licensed RN with an active license, you are eligible to test under a Nursing Student Waiver Application. You will need to fill out and submit our Nursing Student Waiver Application. After submitting your application, email your RN license to our staff at office@utahcnaregistry.com. Your RN license must be received by our staff within 3 weeks of submitting your application.

RN's are given 1 year and 3 attempts to pass both the knowledge and manual skills portions of the exam. If you are unable to pass either test, you will need to complete a UNAR approved NATCEP program. No extensions are given to this 1 year time frame.

Reciprocity:  If you have a current and active CNA certificate in another state, you can become certified in Utah through reciprocity. For additional information on the reciprocity process, view the Reciprocity section of our Frequently Asked Questions page.

 

Click here for our Nursing Student Waiver Application

Can I get reimbursed by my facility?

Some, but not all facilities, are required to provide reimbursement for training and testing. Those that are required are facilities that are Medicare and/or Medicaid certified by the Department of Health and Human Services, Office of Licensing.

What is the 120-day rule?

Facilities that are required by the OBRA mandates to have CNAs on staff may hire an employee who has never been certified to work as a nursing assistant for up to 120 days. If the employee does not become certified within those 120 days, they can no longer work as a nursing assistant. If they continue to work past the 120 days, the facility may face penalties. If your certification has expired or if you have ever held a Utah CNA certificate, this 120-day rule does not apply to you. You must be certified to work in a long-term care facility.

Where do I find a CNA training program?

 

Click here for our Approved Training Program document

The Utah Nursing Assistant Registry

Can I work as a CNA in Utah if I obtained my certificate or license in a foreign country?

CNA's, RN's or other individuals with medical certificates or licenses issued in foreign countries are required to take our 100-hour CNA course and then pass our state written knowledge and manual skills exams in order to become a CNA in the state of Utah.

Can I work in Utah as a CNA if I am not Certified?

If you have not become certified or have allowed your certification to expire, you may not work as a CNA or identify yourself as a CNA. 

Can I work in Utah with an out of state certificate?

In order to work in Utah as a Certified Nursing Assistant (CNA), you must be certified in Utah. You cannot work as a CNA in Utah with an out of state CNA certificate, even if it is an active certificate.

If you are currently a CNA in another state, you may submit a Reciprocity Application to receive certification in Utah. You must be current and active in that state for the Reciprocity Application to be approved. (See our Reciprocity FAQ's for more information.)

CNA's, RN's, or other individuals with medical certificates or licenses issued in foreign countries are required to take our 100-hour CNA course and then pass our state written knowledge and manual skills test in order to become a CNA in the state of Utah.

If you have not become certified or have allowed your certification to expire, you may not work as a CNA or identify yourself as a CNA. If your certificate is expired and you continue to work, your facility may face penalties from the Utah Department of Health and Human Services, Office of Licensing.

 

Click here for our Reciprocity Application

How do I contact UNAR?

Utah Nursing Assistant Registry

450 Simmons Way #700                                              

Kaysville, UT  84037

801-547-9947

office@utahcnaregistry.com  |  www.utahcnaregistry.com

What are the job possibilities?

CNAs are in very high demand and work under the direction of a licensed nurse in a variety of healthcare settings. Settings include, but are not limited to, long-term care facilities, assisted living, home health and hospice, hospitals, doctor's offices, clinics, and more.

What is a CNA?

CNA is an acronym for Certified Nursing Assistant. To earn a certification in the State of Utah, an individual must be at least 16 years of age, complete a UNAR approved training program, and pass both the State Written Knowledge Exam and State Manual Skills Exam.

CNAs work under the direction of a licensed nurse. Job duties include assisting residents with activities of daily living and performing basic nursing skills. (See What Can a CNA Do which is on our website, utahcnaregistry.com.)

CNAs maintain their certification by submitting signed verification of work for a minimum of 200 hours of paid nursing or nursing related services under the direction of a licensed nurse during the 24 months following initial certification or last certification renewal.

What is The Utah Nursing Assistant Registry?

The Utah Nursing Assistant Registry (UNAR) provides certification, renewal and reciprocity services for Certified Nursing Assistants in the State of Utah. UNAR approves and oversees all nursing assistant training programs and instructors in the state. The UNAR also maintains training and certification records for certified nursing assistants in the state and maintains the State Abuse Registry.

Payments, Refunds & Fees

Can my fees be refunded?

Unused Testing fees are refundable up to 6 months after payment is made. After that 6 month period, unused testing fees are non-refundable. If you have unused testing fees and it has been more than 6 months, those fees remain available in your TMU account should you need to retest under an Expired Certificate Application or if you need to retrain.

Skills Exam Results Review fees are refundable if the review is found in the testing candidates favor. This refund is processed automatically by the UNAR staff and no refund email is required.

Renewal late fees are non-refundable.

Required fees and any optional fees paid for Duplicate Certificate Applications, Name Change/Correction Applications, Reciprocity Applications, Skills Exam Results Review Forms, and Verification Letter Applications, are only refundable if our staff have not processed your application. Once your application has been processed, application fees are non-refundable.

To request a refund, email our staff at office@utahcnaregistry.com. Your email must include:

  • Your full name as it appears in your TMU account or on your application
  • Your date of birth
  • The specific fee you are requesting the refund for
  • The date your payment was made
  • A brief explanation of why you are requesting the refund
How do I pay my fees?

Testing Fees:  

All testing fees are paid directly through your TMU account and must be paid prior to scheduling your testing appointments. After you have logged into your TMU account:

  • Click on the Testing Tab.
  • Click in the box for each test you would like to pay for.
  • Click on the blue "Add Selected Items to Cart" tab.
  • Follow the directions on the screen to enter your credit card information as requested.
  • Make sure to enter your full name where indicated. Do Not enter your email address, name of your bank, initials, etc., in place of your name.

Renewal Late Fees:

If you owe any renewal late fees, our staff will email you a secure payment link once we receive your renewal form. Follow the link provided to pay your late fee and any additional fees you may wish to add through the secure payment link. Your certificate will not be renewed until we receive receipt of payment.

Required Application Fees:

Once your application has been approved, you will be emailed a secure payment link. Follow the secure link to pay the required processing fee and any additional fees you may wish to add. Payment on approved applications must be received within 3 weeks of your approval otherwise your application will be denied and deleted from our system.

UNAR does not accept cash, personal checks, money orders, or cashier's checks as payment for late fees. These will be returned to you and will delay the processing of your renewal form or application.

 

How much does CNA training cost?

Each CNA training program is run independently and sets their own program fees. Contact the training program that you are interested in attending for more information. A list of our Approved Training Programs can be found on our website, utahcnaregistry.com

Some training programs are able to offer financial assistance, grants, or scholarships.

Click here to view the list of UNAR's Approved Training Programs

What do I do if my credit card is denied?

If your credit card is declined, STOP! Do not continue attempting to make payments without contacting your banking institution.

Credit cards are most often declined because the billing address and zip code and shipping address and zip code do not match. If your credit card is declined, contact your banking institution to make sure this information matches before attempting to make another payment.

If your credit card is declined, contact your banking institution before contacting UNAR. UNAR cannot assist with issues related to your credit card. All declined transactions will appear as pending transactions on your statement but the funds will not be charged to your account. Pending transactions can take 3-4 business days to drop off of your statement.

What fees does Utah charge?

CNA FEES

Utah currently charges the following fees:

Duplicate Certificate w/Wallet Card (digital and mailed) - $15

Duplicate Certificate w/Wallet Card (mailed) - $10

Expired Certificate Testing Fees - $90

Name Change Fee - $15

Reciprocity Applications (into or out of Utah) - $50

Renewal Late Fees (1-30 days late) - $20

Renewal Late Fees (2-6 months late) - $40

Written Knowledge Exam and any Retests Needed -$35

Manual Skills Exam and any Retests Needed - $55

 

 

Who pays for training and testing fees?

The student is responsible for payment of all training and testing fees unless they are employed by or have received an offer of employment from the facility that is providing the training program. If so, you cannot be charged for any portion of the program. This includes textbooks or other required course materials.

Reciprocity

Do I lose my certification in my home state when I transfer into Utah?

No, your certificate remains in tact. Keep in mind that when you renew your CNA certificate in Utah this will not renew your certificates in any other states. If you wish to maintain certificates in other states, you will need to stay up-to-date with the renewal requirements of those states.

Many CNA's hold dual certifications so that they can work as travelling CNA's. As long as you renew your Utah CNA certificate every 2 years, your certificate in Utah will remain current and active.

If you wish to use hours worked in another state on your renewal form, you must have an active certification, and be in good standing, in the state where you are currently working.

 

How can I get a Verification Letter?

If you need an official Verification Letter, you will need to fill out and submit our Application for Verification Letter. You will need to attach a photo ID when submitting your application. Make sure to indicate where the Verification Letter needs to be emailed and/or mailed.

Once you have filled in all the required information, click on the green Submit button. Our staff will review your application and if it is approved, you will receive an email that contains a secure payment link where you will need to pay the required processing fee and any additional fees you may wish to include.

Processing time is approximately 3-5 business days from the date we receive notification that your payment has been made. You will receive an email once your Application has been processed.

 

Click here for the Application for Verification Letter

How do I transfer my CNA certificate INTO Utah?

Transferring a current and active CNA certificate into Utah is done by means of Reciprocity. You cannot transfer an expired CNA certificate into Utah. To apply for Reciprocity, visit our website at utahcnaregistry.com, scroll down to our Forms section and open the Reciprocity Application.

You are required to submit the following documents with your application:

  • A copy of your current and valid photo ID (such as your driver's license or passport)
  • A copy of your current and valid Social Security Card
  • A copy of your current and valid CNA certificate card or a screenshot of your on-line registry entry
  • Any other CNA certificates from other states that you hold or have held (current or expired)

Once you have uploaded those documents, fill in the remaining information on the application, and then click on the green Submit button. Our staff will verify your application and when it is approved, you will receive an email that contains a secure payment link where you will pay the required processing fee and any additional options you may wish to include.

The time frame for verifying and approving your application is 1-3 business days. Once we receive notification that you have made your payment, processing time is 7-10 business days.

Common Mistakes That Will Delay Your Application:

  • Make sure that the information you typed on your application is correct (date of birth, email instead of mailing address, certificate number, or expiration date are often incorrect).
  • Documents uploaded must be in either PDF or JPEG formats. Our system cannot open files submitted in HEIC format and will be rejected.
  • Failure to submit all of the required documents.
  • Failure to pay the required processing fee.

 

Click here for the Reciprocity Application

How do I transfer my CNA certificate OUT of Utah?

To transfer your Utah CNA Certificate to another state, you will first want to contact the state you wish to transfer your Utah Certificate to. This transfer is called Reciprocity. You will need to obtain their application, find out what fees they might have, and obtain any other information you will need to know. Many states require that you provide a Credential Verification Form from your current state in which you hold a certificate. 

If the state you wish to transfer to does not require a Credential Verification Form, UNAR does not need to be involved in the transfer process. Instead, you will work directly with your new state to complete the transfer. If the state requires a Credential Verification Form, you will need to request that form directly from them.

Once the UNAR staff has completed and mailed your Credential Verification Form, it will be up to that state to process your application and enter you on their CNA registry. Each state is run independently and only their staff will be able to assist you once we have sent them your form.

Your Utah CNA Certificate will remain intact as long as you continue to renew it every 2 years. Your Utah CNA Certificate must be current and active to transfer to another state.To apply for Reciprocity, visit our website at utahcnaregistry.com, scroll down to our Forms section and open the Reciprocity Application.

You are required to submit the following documents with your application:

  • A copy of your current and valid photo ID (such as your driver's license or passport)
  • The states Credential Verification Form. Make sure that you fill in Section 1/Part 1 of the form only.

Once you have uploaded those documents, fill in the remaining information on the application, and then click on the green Submit button. Our staff will verify your application and when it is approved, you will receive an email that contains a secure payment link where you will pay the required processing fee and any additional options you may wish to include.

The time frame for verifying your application is 1-3 business days. Once we receive notification that you have made your payment, processing time is 7-10 business days.

Common Mistakes That Will Delay Your Application:

  • Make sure that the information you typed on your application is correct (date of birth, email instead of mailing address, or certificate number).
  • Documents uploaded must be in either PDF or JPEG formats. Our system cannot open files submitted in HEIC format and will be rejected.
  • Failure to submit all of the required documents.
  • Failure to pay the required processing fee.
  • Failure to correctly fill out the Credential Verification Form.

 

Click here for the Reciprocity Application

What is reciprocity?

Reciprocity is the means by which a CNA can transfer their current and active CNA certificate into or out of Utah. To be considered for reciprocity into the state of Utah:

  • You must have a current and active CNA certificate in another state
  • The names on your Reciprocity Application, photo ID, Social Security Card, and CNA certificate/on-line registry must match

Foreign CNAs or nurses are not eligible for reciprocity. CNAs with expired certificates are not eligible for reciprocity.

Renewing Your Certificate

Do volunteer hours count toward renewing my certificate?

Hours used to renew your CNA certificate must be paid hours. Volunteer hours, nursing school clinical hours, and out of country missionary work do not count toward the 200 paid hour requirement.

How can I check the status of my renewal?

Once our staff receives your renewal, it can take 7-10 business days to be processed. If you owe a late fee, our staff will review your renewal form and then email you a secure payment link where you can pay the late fee and any additional options you may wish to include.

To verify whether or not your CNA certificate has been renewed, log into your TMU account. If your certificate has been renewed, you will be able to see this on your TMU home page. You may need to scroll down slightly to see your certification history.

If you do not remember your TMU log in information, you can also visit the Utah State CNA Online Registry at ut.tmutest.com.

Before contacting the UNAR staff, make sure you have checked your TMU account or online registry to check on the status of your certificate.

How can I get a copy of my official certificate?

If you need to receive a copy of your Utah CNA certificate with wallet card, visit our website, utahcnaregistry.com, and submit our Duplicate Certificate Application. You can choose to order either a mailed certificate or a digital and mailed certificate. 

You can also print an official verification letter by visiting our on-line CNA registry, ut.tmutest.com. Click on "Search Utah Registry." Choose to search by your Name, SSN, or Certificate Number and type the information in the "Look For" box, and then click on the blue "Search" tab. When you find your entry, click on "Detail View," and then "Print Verification Page." This is an official document of the Utah Nursing Assistant Registry and should be accepted by your employer in lieu of your certificate.

 

Click here for the Duplicate Certificate Application

How can I submit my completed renewal form?

You can submit your completed renewal form by email to office@utahcnaregistry.com or by mail to UNAR’s office. Our address is listed on the top left corner of your renewal form. UNAR does not have a fax machine. 

Make sure Section 1 is completely and accurately filled out by an authorized employer representative (licensed nurse or HR). Additionally, make sure you have signed and dated your renewal form under Section 2.

If you owe any late fees, our staff will email you a secure payment link where you will be able to pay your late fee and any additional fees you may wish to add through a secure payment link. UNAR does not accept cash, personal checks, money orders, or cashier's checks as payment for late fees. These will be returned to you and can delay the processing of your renewal.

Should you submit your renewal form by email, do not submit your form a second time by mail. You will receive a new CNA Certificate with Wallet Card by mail within 20 days (or 2-3 weeks) of your renewal being processed. 

How do I know when my certificate expires?

The expiration date is listed on your certificate. You can also log into your TMU account. If you do not remember your TMU username and password, you can click on the Forgot Your Password? option. Should that not work, you can email our staff at office@utahcnaregistry.com to request that information. Make sure to include your full name, date of birth, along with indicating that you need your TMU log in information in your email.

Once you are in your TMU account, you will be able to view your certification information including; certificate number, date certificate issued, date certificate expires, and renewal history. Your certification is valid for 2 years.

In addition, you will receive an email and text message 90, 60, and 30 days prior to your expiration date. It is important to keep your email and phone number current so that you can receive these notifications. If you have clicked on the "Unlisted from Phone and Mailing Lists" in your TMU account, you will not receive these notifications.

How do I obtain my renewal form?

Your Renewal Form is available by logging into your TMU account. On your TMU home page, click on the Click here to see your eligible renewals tab which will be at the top of your home page. This will open up a PDF version of your Renewal Form. Print this form out and take it to your current or previous employer who will verify and sign off on your hours.

If you need several employers to sign your Renewal Form to reach your minimum 200 paid hours, print out as many Renewal Forms as you need. Have each employer fill out and sign your Renewal Form making sure that they indicate how many hours you have worked in their facility. Submit all your Renewal Forms together. 

Renewal forms will be available in your TMU account 90 days prior to your expiration date and 6 months after your expiration date. 

How do I renew if I am on a religious mission?

Timely renewal of your CNA certificate is still the expectation. Failure to renew your certificate may result in your certificate becoming expired. It is advised that you work the 200 required paid hours before leaving on your mission.

You will want to give your TMU account log in information to your parents or person with power of attorney. You will also want to change your email and phone number in your TMU account to that of the parent that will be responsible for renewing your certificate. By doing this, your parent will receive the reminder emails and text messages.

This individual will then log into your TMU account, print out your Renewal Form, take it to your employer for them to sign, and submit it to UNAR before your certificate expires.

Your parent may sign in place of you on your form. They will need to sign where you would normally sign and underneath their signature, indicate their relationship to the CNA and that the CNA is on a religious mission. 

Extensions are not given to your expiration date so that you can complete your 200 paid hours necessary to renew.

What if my certificate is expired?

You may renew your certificate up to 6 months after your expiration date by meeting all renewal requirements, submitting your renewal form to UNAR, and paying any late fees that are due. This 6 month period is not an extension to finish working the required 200 paid hours necessary to renew.

If you are between 6 and 24 months expired, you can recertify by successfully passing the state written knowledge exam and manual skills exam. To apply for testing, visit our website, utahcnaregistry.com, scroll down to our Form section, and fill out and submit our Expired Certificate Application

If you are more than 24 months expired, you are ineligible to test under our Expired Certificate Application. You will need to complete another training program and pass the state competency exams. A list of UNAR's Approved Training Programs can be found on our website.

 

Click here for UNAR's Approved Training Programs

Click here for the Expired Certificate Application

What if my name or address has changed?

It is your responsibility to log into your TMU account and update your personal information. When you are in your TMU account, click on the "Your Profile" tab and update your mailing address, phone number, or email address. Make sure to click on the blue Save Changes button once you have updated your information.

If you need to change your name, visit our website, utahcnaregistry.com. Scroll down to our Forms section, fill out and submit our Name Change Application & New Certificate Request form. Make sure to attach at least one of the documents listed as proof for your name change.

Once your application has been approved, you will receive an email containing a secure link where you can pay the required processing fee and any additional fees you may wish to include. 

Click here for the Name Change Application & New Certificate Request

What if my renewal form is late?

Working on an expired certificate is not allowed. Your employer can face disciplinary action.

If your renewal form is received late, we will use the postmark or date the email was sent to determine late fees. Late fees begin accruing on the first day of each month you are late.

If you owe any late fees, our staff will email you a secure payment link where you will be able to pay your late fee and any additional fees you may wish to add through a secure payment link.

UNAR does not accept cash, personal checks, money orders, or cashier's checks as payment for late fees.

These will be returned to you and can delay the processing of your renewal.

What is required to renew my certificate?

Federal regulation requires that a nurse aid perform nursing or nursing related services in the previous 24 months for renewal. (42 Chapter IV §483.156)

Utah Admin Code requires that a nurse aid perform paid nursing or nursing-related services for a minimum of 200 paid hours under the direction of a licensed nurse in the previous 24 months for renewal. (R432-45-7)

Your renewal notice must be signed by an LPN, RN, ARPN, or authorized Human Resources representative and returned to our office before your expiration date. Renewal forms are available in your TMU account 90 days prior to your expiration date.

Will I receive a new certificate?

Your new CNA Certificate with Wallet Card will be mailed out within a week following the day you were recertified.

If your certificate is returned to UNAR as non-deliverable, you will need to submit a Duplicate Certificate Application and pay the appropriate fee before we will send out another certificate.

 

Click here for the Duplicate Certificate Application

TMU

How can I change my name, address, phone number, etc.?

It is your responsibility to keep the information up-to-date in your TMU account. If you need to update your address, phone number, or email address, log into your TMU account, click on "Your Profile," and make the necessary changes. Do not forget to click on the blue "Save Changes" tab when you are done.

If you need to change your name, visit our website at utahcnaregistry.com, and submit a Name Change Application. Remember to include at least one form of documentation listed on the application as proof of the name change. Once your application has been approved, you will receive an email that contains a secure payment link where you can pay the required fee and any other options you may wish to include.

If you would like to receive a certificate in your new name, there will be an additional charge in addition to the name change required fee. If you are changing your name in connection with renewing your CNA certificate, you only need to pay the name change required fee. You will receive a free certificate as part of the renewal process.

 

Click here for the Name Change Application

How do I set up a TMU account?

If you have been or currently are a CNA in the state of Utah, you already have a TMU account. To obtain your log in information, you can email the UNAR staff at office@utahcnaregistry.com. Make sure you include your name and date of birth in your email.

If you are currently enrolled in a NATCE program, your instructor will enter basic information about you in order to set up your TMU account. You will then want to log into your TMU account and enter the remainder of your information. 

Should you already have a TMU account and are retaking the CNA program, make sure to let your instructor know prior to them setting up a second account for you.

What if I can't remember my log in information?

Go to ut.tmutest.com, select Sign In and then click on “I forgot my password.” From there you can enter your email address and click on Recover Account. A password reset link will be sent to your email account. If you do not remember the email address on file with TMU, you can choose to answer the 4 questions listed, and click on Recover Account. You will then be able to update your email address and password and then click on Reset Password. You can then log in with your email address and new password.

If you are still having trouble logging into your TMU account, email UNAR's Staff at office@utahcnaregistry.com for assistance. Make sure to include your full name and date of birth in your request.

What if I don't have a Social Security Number?

You can still become a CNA in Utah even if you don’t have a Social Security Number. Once your instructor enters you into the TMU system, visit our website, utahcnaregistry.com. Scroll down to our Forms section and locate the Request for Unique Identifier application. Fill out all the information on the application and then click on the submit button at the bottom of the application. You will receive an email once your application has been processed.

The Unique Identifier you will be assigned is only used to complete your TMU registration. The Unique Identifier will be entered directly into your TMU account by UNAR staff. You will not receive a copy. If you obtain a social security number in the future, you must submit a copy of your social security card to UNAR within 30 days of receiving your card.

 

Click here for the Request for Unique Identifier Application

What is TMU?

TMU is the software program that is used to provide certification testing and maintain registry records.

Upon completion of a training program or by means of reciprocity, each individual is assigned their own personal account in TMU along with a username and password.

You will have access to this account throughout your CNA career, using it to keep your contact information up to date and accessing certification renewal documents.

Abuse and Filing Complaints

What can I do if I have a complaint against my training program, a testing site, or UNAR?

Please contact the UNAR Director, Cherie Crezee by emailing cherie.crezee@utahcnaregistry.com. The email should contain the following information:

  • Your contact information including name, phone number, and email address.
  • Who the complaint involves.
  • A summary of what actually occurred including names of parties involved, dates, and attempts at resolving the complaint.

You will be contacted by the Director within 48-72 business hours or receive notification of the Director's return date, to discuss the situation and recommended resolution.

What consitutes abuse, neglect, or exploitation?

To learn more about the signs of abuse, neglect, and exploitation, please visit the APS website at https://daas.utah.gov/adult-protective-services/

What do I do if I suspect a patient is being abused?

Utah law (62A-3-305) mandates any person who has reason to believe that a vulnerable adult is being abused, neglected, or exploited must immediately notify Adult Protective Services or the nearest law enforcement agency.

Please call 911 if there is an emergency.

APS may be contacted by phone Monday - Friday, 8:00 am - 5:00 pm at 1-800-371-7897.


To report online 24/7, visit their website at https://daas.utah.gov/adult-protectiveservices/

 

 

What do I do if I want to make a complaint against the facility I work for?

If you feel your facility is treating its staff or resident's in an unfair, unsafe, or inappropriate manner, you can file a complaint with Department of Health and Human Services, Office of Licensing.

Phone:  801-273-2994 or 801-538-4242

Website: https://dlbc.utah.gov/health-facilities/ 

What is the abuse registry?

The UNAR shall document substantiated negative findings of abuse, neglect, or misappropriation of resident property on a CNA’s certification history that is searchable by the public, when directed by the State Survey Agency or the Office of Inspector General. The negative finding documentation shall include:

  • Type of misconduct, such as abuse, neglect, or misappropriation of resident property, and
  • Date The UNAR was directed to place the negative finding on the abuse registry.

The finding and must remain on the Abuse Registry permanently, unless the finding was made in error, the individual was found not guilty in a court of law, or the State is notified of the individual’s death.